Frequently Asked Questions
Everything you need to know about your House Of Vian experience.
How do I determine the correct size for my footwear?
We provide a detailed size chart on each product page. Since our juttis and mules are handcrafted, we recommend measuring your foot length in centimeters and comparing it to our guide for the most accurate fit.
What is the typical delivery timeline for an order?
Domestic orders within India are generally delivered within 5-7 business days. International shipping typically takes 10-14 business days, depending on the destination and customs clearance.
Are House Of Vian products made from genuine leather?
Yes, we take pride in using premium quality genuine leather for our soles and linings to ensure durability, breathability, and premium comfort for every pair.
What is your return and exchange policy?
We offer exchanges for size issues within 7 days of delivery, provided the product is unworn and in its original packaging. Please note that customized or sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, House Of Vian ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of the package.
How should I care for my embellished juttis?
To maintain the intricate hand-embroidery, we recommend storing your footwear in the provided dust bag. Avoid contact with water or harsh chemicals, and use a soft, dry cloth for cleaning.